Terms of Service

By accessing or using OrderFlow AI (the “Service”), operated by 404 Technologies, Inc., you agree to these Terms on behalf of yourself and any organization you represent. If you do not agree, do not use the Service.

OrderFlow AI provides phone answering for restaurants, including order capture, menu Q&A, modifier confirmation, and kitchen routing. Features vary by subscription plan.

We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice. We will not discontinue the Service without providing at least 30 days’ notice to active subscribers.

• You must be at least 18 years old and authorized to bind your business to these Terms.
• You are responsible for maintaining the security of your account credentials.
• You must provide accurate information during onboarding. False information may result in account termination.

• Subscriptions are billed monthly in advance. Prices are listed on the Pricing page and may change with 30 days’ notice.
• Single location plan: $199/month. Higher call volume plan: $349/month. Current plans and included call-minutes are listed on the pricing section of our homepage.
• You may cancel at any time. Cancellation takes effect at the end of the current billing period — no prorated refunds.
• Failed payments may result in service suspension after a 7-day grace period.

You agree not to:

• Use the Service for any purpose other than legitimate restaurant order management.
• Attempt to reverse-engineer, scrape, or extract proprietary AI models or prompts.
• Use the Service to record calls without the caller’s knowledge where legally required.
• Introduce malware, spam, or automated abuse into the system.
• Resell or white-label the Service without a written reseller agreement.

The Service records and transcribes phone calls to process orders. You are responsible for compliance with applicable wiretapping and call recording laws in your jurisdiction (e.g., two-party consent states). OrderFlow AI provides a configurable disclosure prompt at the start of each call — enabling this is your responsibility.

During a restaurant order call, OrderFlow AI may ask whether you want text updates and a secure payment link at the number you called from. Participation is optional and is not a condition of placing or purchasing an order. We send messages only after an explicit verbal yes to the full disclosure.

• Program: OrderFlow AI transactional order updates.
• Message frequency: up to five messages for the applicable order.
• Message and data rates may apply.
• Reply STOP to opt out or HELP for help.
• Carriers are not liable for delayed or undelivered messages.

For assistance, reply HELP, call (770) 525-5393, or email support@orderflowai.pro. See our SMS disclosure and Privacy Policy.

Your use of the Service is subject to our Privacy Policy, which is incorporated here by reference. You retain ownership of your restaurant data and customer data. You grant us a limited license to process that data solely to provide the Service.

OrderFlow AI and its licensors own all rights to the platform, AI models, software, and branding. These Terms do not transfer any ownership to you. You may not copy, modify, or create derivative works of any part of the Service.

The Service is provided “as is.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI order capture is not perfect, and you remain responsible for verifying orders before fulfillment.

To the maximum extent permitted by law, OrderFlow AI’s total liability for any claim arising from these Terms or the Service shall not exceed the fees you paid in the three months preceding the claim. We are not liable for lost profits, or for indirect, incidental, special, or consequential damages.

You agree to indemnify and hold harmless OrderFlow AI, its officers, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your use of the Service or violation of these Terms.

These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict of law principles. Disputes shall be resolved in the state or federal courts of Fulton County, Georgia. You waive any objection to such jurisdiction.

We may update these Terms with 14 days’ email notice to active subscribers. Continued use after the effective date constitutes acceptance.

404 Technologies, Inc.
3355 Lenox Rd, Ste 700
Atlanta, GA 30326
United States
support@orderflowai.pro
(770) 525-5393