Live phone calls
Phone line savedAwaiting test callWhat this means
The phone connection is saved. It is not ready until an active account completes a test call.
System status
Where we are today.
Pilot setup is in progress. Live phone calls stay off until an active phone account completes a test call. Below are the configuration checks and real usage.
Checked Nov 12, 2026, 11:12 AM ET · Configuration checks are not a live uptime test.
Browser demo
Check pendingSample configuredWhat this means
The sample order in the browser can open. That is not a completed live call.
Problem alerts
Delivery configuredCan send alertsWhat this means
If something fails, a message can go out by email or webhook.
Real usage, last 7 days
Pulled from the orders table on every load. Browser demo calls and internal drills are excluded.
No live calls yet
This updates the moment the first real call lands.
Last checked Nov 12, 2026, 11:12 AM ET.
From the call to the kitchen
5 steps · View workflow
01
Guest calls
The call reaches OrderFlow when you forward your restaurant line.
02
The assistant answers
It says it is an AI, then takes the pickup order from your menu.
03
The order is saved
Items, changes, and the conversation are kept for your staff.
04
Your team checks it
The ticket shows up for staff to review before the kitchen.
05
Pay at pickup
During pilots, guests pay at pickup. Card checkout by text is not live yet.
Pilot safeguards
4 safeguards · View boundaries
Every pilot runs under these boundaries.
AI disclosure
Callers are told immediately that an AI is answering.
Staff verification
Staff review each ticket before it goes to the kitchen.
Pause switch
One toggle turns the AI off whenever you want.
Pay at pickup
Guests pay at pickup during the first shifts.